Frequently Asked Questions
How long can I keep the castle?
Bouncy castles are available to hire from 8am to 8pm, if you require them later or overnight special arrangements to be made additional cost will occur for keeping them overnight.
What happens if it rains on the day of hire?
If it's raining on the day of hire and you would like to cancel there will be no charge for cancellation, unfortunately the British weather is hard to predict.
What should I check concerning the site and access to it?
We need plenty of access to be able to deliver your bouncy castle, we would need a minimum of 3 feet wide passageway to more the inflatable into position, please double check the site is clean, debris free, no stones or sharp objects and surface needs to be flat. If we feel the site is unsuitable we will not leave the equipment. We need access to a power point within 25 metre of where the castle will be sited.
How much room does the bouncy castle require?
It all depends on which bouncy castle you have hired, but as a rule they require at least 6 feet on the side where the blower is located and at least 4 feet on all other sides. (E.G 11ft Wide by 15ft in length castle you will need 16ft wide by 22ft in length space)
Can your inflatables go indoors?
Yes most our bouncy castles can, we ask for you to check the height and width of the venue and let us know we can then confirm which castle is suitable.
What are your payment terms?
Payment can be made in cash on delivery, if you would like to pay in advance we accept most major credit/debit cards and also paypal payments but there is a small transaction fee for this serice.
What is the age limit?
Our children's bouncy castles are suitable for 11 years and under (No Adults), this means they are built and designed for the age limit in mind. Do NOT allow anybody over this age as it can cause damage to the unit and they will be uninsured., we do have castle suitable for teenagers and adults
Do you provide instructions?
A full safety briefing is given on delivery along with a safety sheet.
Can the castles go on hard standing outside?
No it is not safe, we would need quarter tons on each point to hold the castle down to stop the castle blowing away.
How long does it take to set the bouncy castle up and put it away?
We normally allow 15-20 minutes to safely set up the bouncy castle and 20-25 minutes to put away.
The cost of delivering to a particular area will be revealed when you choose this area. We may be able to deliver outside the areas available on our website. If you are outside of the areas shown on our website, please contact us to see if we can help you out.
If we are unable to provide your delivery due to adverse weather, vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity and provide a full refund. Delivery times can be arranged during the booking process.
Please ensure that there is adequate space for our products, that the location our products will be sited is accessible, and that you have cleared the area of mess and debris. We will be unable to provide a refund if we cannot deliver your product due to a lack of space or accessibility or due to an inappropriate location.